By Jenny Firth-Cozens, Roy L. Payne
At a time when health organizations worldwide are striving to reduce costs and increase quality, these authors remind us of the increasing financial and personal costs that on-the-job stress causes. Citing early retirement, complaints and impact on patients as obviously undesirable outcomes, Firth-Cozens and Payne have tapped into a series of experts who share both organizational and clinical solutions.
An important read for management!
Source: Wiley